Suhana Kundan set

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Each piece in our collection is carefully handcrafted and deserves a little extra love and attention. Proper care will help preserve the beauty, finish and detailing of your jewellery for years to come.

HANDLE WITH CARE

Our jewellery is delicate and should be handled gently. Avoid dropping, pulling, bending or placing heavy pressure on your pieces, as intricate settings, stones, beads and delicate components may be damaged.

KEEP AWAY FROM WATER & MOISTURE

Remove your jewellery before showering, bathing, swimming or washing your hands. Water, soap, shampoo and other products can build up around stones and settings and may affect the finish of the jewellery.

Avoid exposing your jewellery to:

* Water and humidity
* Perfume and body sprays
* Lotions and creams
* Hairspray and cosmetics
* Cleaning products and detergents

We recommend putting your jewellery on after applying perfumes, makeup and skincare products.

AVOID WEARING DURING ACTIVITIES

To minimise scratches, dents and accidental damage, remove your jewellery before exercising, cooking, cleaning, sleeping or participating in activities where it may be knocked or caught.

Rings, bangles and bracelets are particularly susceptible to impact and should be worn with care.

STORE EACH PIECE SEPARATELY

Always store jewellery individually in its original box or a soft pouch. This helps prevent pieces from scratching, tangling or rubbing against one another.

Necklaces with delicate chains, pearls or heavily strung beads should be stored carefully and preferably laid flat.

Keep your jewellery in a cool, dry place away from direct sunlight, humidity and extreme temperatures.

KEEP JEWELLERY AWAY FROM CHEMICALS

Chemicals found in perfumes, creams, sanitising products, detergents and household cleaners can affect plating, stones, pearls and metal finishes.

Never use abrasive materials or harsh chemical cleaners on your jewellery.

CLEANING YOUR JEWELLERY

After wearing, gently wipe your jewellery with a soft, dry cotton or microfibre cloth to remove any residue from the skin, cosmetics or other products.

Allow the piece to dry completely before placing it back into storage.

For delicate, stone-set, pearl or handcrafted pieces, we recommend avoiding commercial liquid jewellery cleaners unless specifically advised for that particular piece.

TARNISHING & OXIDATION

Some metals, including silver and certain alloys, naturally oxidise and tarnish when exposed to air, moisture, body oils and environmental elements. This is a natural characteristic of the metal and does not necessarily indicate a fault with your jewellery.

Gentle polishing with a soft, dry cloth can help restore the surface’s natural lustre.

A LITTLE EXTRA LOVE GOES A LONG WAY

Our jewellery is handcrafted with care, and slight variations in colour, texture and finish may occur due to the handmade nature of each piece. Treat your jewellery gently, store it carefully and it will continue to be a beautiful part of your collection.

Please remember: Jewellery is delicate by nature. Wear it, enjoy it and care for it with love.

At Infinity Collections by Nickie, every piece is carefully selected and packed with love. As a small business, we appreciate your support and kindly ask that you read our policy before placing your order.

Returns & Store Credit

We do not offer refunds for change of mind, incorrect selection, or if you simply decide you no longer want the item.

* No refunds for change of mind.
* No exchanges for change of mind.
* Eligible returns will be issued as store credit only, where applicable.

Store credit is valid for 6 months from the date of issue and can be used on any future purchase.

Damaged or Incorrect Orders

We take great care in packaging every order before dispatch to ensure it reaches you safely.

If your parcel arrives damaged during transit or you receive an incorrect item, please contact us within 24 hours of your parcel being marked as delivered.

To process your claim, please provide:

* A clear unboxing video showing the package being opened from its sealed condition.
* Photos of the damaged item and packaging.
* Your order number.

Unfortunately, we cannot process claims for transit damage without an unboxing video or for claims made after the 24-hour timeframe.

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned or exchanged:

* Earrings.
* Sale or clearance items.
* Customised or made-to-order jewellery.
* Gift cards or promotional vouchers.

Important Notes

* Minor variations in colour, stones or finish are part of the handcrafted nature of our jewellery and are not considered faults.
* Normal wear and tear, tarnishing due to improper care, accidental damage, or damage caused by water, perfume, chemicals or mishandling are not covered under this policy.

We’re always here to help. If you have any questions about your order, please reach out to us and we’ll do our best to assist you.